Complaints Procedure

This procedure explains how EventBroker.ro receives, reviews and manages complaints from clients, suppliers or other affected persons regarding requests, offers, orders, payments or delivered services.

Complaints should be sent to contact@eventbroker.ro and include your name, contact details, request or order reference, suppliers involved, a description of the issue and relevant evidence.

We may request offers, orders, invoices, payment evidence, correspondence, photographs or other information needed for review.

EventBroker.ro may confirm receipt, request information from the supplier and propose clarification, remediation, rescheduling, reduction, compensation, mediation or another reasonable operational solution.

A response is normally provided within 30 days, except for complex cases.

EventBroker.ro coordinates the complaint and commercial communication, while the supplier remains responsible for the service it performed unless the accepted documents state otherwise.

Consumer deadlines, ADR/ODR mechanisms, liability limitations and escalation routes are subject to applicable law.