Cancellation and Changes Policy

This policy covers changes, cancellations and rescheduling of requests, accepted offers, orders and events arranged through EventBroker.ro.

It applies together with the accepted offer, framework contract, order or annex and supplier-specific rules.

Before an offer is accepted, the client may change the request. Changes may require a new supplier search and may affect price, availability, location, date or time.

After acceptance, changes depend on supplier availability and costs already committed. After payment confirmation and supplier orders, cancellation or rescheduling may involve documented supplier deposits, logistics or other committed costs.

Material changes should be confirmed in writing through email, the platform, an annex or an updated order.

For services tied to a specific date or period, withdrawal and refund rights may be subject to special legal rules. Mandatory consumer protections prevail where applicable.

Deposit forfeiture, cancellation charges and exceptions must be reviewed by legal counsel before enforcement.

The exact cancellation schedule by service category, minimum notice periods, administrative costs, evidence requirements and force-majeure exceptions are set out in the applicable offer, order or annex.